MopMop - Find Cleaning Help

1. Information we collect

1.1 Account and profile information

Email address, name, and authentication identifiers (via our auth provider).
Phone number (including WhatsApp number) for service communications.
User role indicators (Customer / Helper) and related settings.

1.2 Booking and service information

Service address(es) you add (including geolocation coordinates).
Requested hours, offered start times, accepted start time, and task checklist selections.
Booking notes, and optionally photos (e.g., “after cleaning” confirmation).

1.3 Location data

Depending on your device permissions and product features, we may process approximate or precise location data to: show nearby availability, match bookings within a radius, and support arrival confirmation. You can typically control location permissions in your device settings.

1.4 Payment information

Payments are processed by third-party payment providers (e.g., Stripe). We may receive limited payment metadata (e.g., payment status, last four digits, card brand, transaction IDs), but we do not store full card details.

For Helpers, payout onboarding and compliance data is handled by the payment provider. We may store your connected account identifiers and onboarding status (e.g., “complete”).

1.5 Communications

We may send messages via WhatsApp (WhatsApp Business API) and email to deliver booking requests, confirmations, updates, and support communications. We may store message delivery statuses and limited message metadata needed to operate the service.

1.6 Technical data

Device and browser information, IP address, and logs for security and troubleshooting.
Cookies or similar technologies for session, market selection, and preferences.

2. How we use your information

To provide the Platform: accounts, bookings, matching, and support.
To process payments and payouts and prevent fraud.
To enable communications (WhatsApp/email) related to bookings.
To improve the Platform, analyze performance, and debug issues.
To comply with legal obligations and enforce our Terms.

3. Legal bases (where applicable)

Depending on your jurisdiction, we process personal data based on one or more of: performance of a contract, legitimate interests (e.g., fraud prevention, service improvement), consent (e.g., optional location permissions), and legal obligations.

4. How we share information

We may share information with:

Helpers and Customers: booking details necessary to perform the service (e.g., address, time, task checklist).
Payment providers (e.g., Stripe): to process payments/payouts and comply with financial regulations.
Messaging providers (e.g., WhatsApp Business API providers): to deliver service messages.
Service providers: hosting, analytics, error monitoring, and customer support tooling.
Legal and safety: when required by law, or to protect users and the Platform.

5. International transfers

The Platform is international and our service providers may process data in different countries. Where required, we use appropriate safeguards for international transfers (such as contractual protections).

6. Data retention

We retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and market.

7. Your choices and rights

You can update your account and profile information in settings.
You can manage device-level permissions (e.g., location).
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability.

To exercise rights, contact us at privacy@mopmop.app. We may need to verify your identity.

8. Security

We use reasonable administrative, technical, and organizational measures to protect data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Children

The Platform is not intended for children under 18, and we do not knowingly collect their data.

10. Third-party links and services

The Platform may link to third-party sites or services. Their privacy practices are governed by their own policies. Examples include payment providers and WhatsApp.

11. Market selection, language, and currency

The Platform may use your selected market (country/region) to determine availability, language options, and pricing shown. We do not necessarily perform currency conversion; pricing and payment are determined per market.

12. Updates to this Privacy Policy

We may update this policy from time to time. We will post the updated version here with a new effective date. Continued use of the Platform means you accept the updated policy.

13. Contact

Privacy questions: privacy@mopmop.app